Is your standard greeting, “Can I help you?”
It’s not a matter of greeting the customer, it’s a matter of engaging them. Can you get them to talk to you, feel comfortable with you, and ultimately buy from you. A lot of this depends on your opening remark.
Here are three to help you get your cash register ringing:
Hi, my name is _______. (extend your hand) Would you like to see a couple of the best values in the store? Or would you like to shop around on your own and call me when you need me?
Hi, my name is _______. (extend your hand) Would you like to see what just came in?
Hi, my name is _______. (extend your hand) I can help you find whatever you need right away.
Jeffrey Gitomer is the author of The Little Red Book of Selling and The Little Red Book of Sales Answers. President of Charlotte-based Buy Gitomer, he gives seminars, runs annual sales meetings, and conducts Internet training programs on sales and customer loyalty at www.trainone.com.
He can be reached at 704/333-1112 or e-mail to salesman@gitomer.com.
