The Impact of Reading. From your Eye, to your Mind, to your Wallet.
"See Spot Run." That sentence was from one of your first reading lessons. "Look. Look. Look." That sentence was from one of your first reading lessons. More than 100 years ago, The Scott, Foresman Publishing company created the immortal reader, Fun with Dick and Jane. Millions of kids learned to read from those books - me included. You learned to ...
Trying to Escape Boston with a Smile. No Luck.
I get to the Boston Logan Airport 2 1/2 hours early for my 6:30pm flight. I run to the US Airways skycap and ask if there's an earlier plane to Charlotte. He says, "Yes 4:30, you'll have to check in at the ticket counter let me take your bags for you." Great! I get to the line, tip the skycap, ...
The Friendly Factor – How Full of it Are You
How important is friendly? To me, if there are 100 qualities of a successful customer service person or salesperson friendly is in the top three, and may be the top one. Friendly makes sales and friendly generates repeat business. Friendly is a quality, and like all qualities, there are varying levels of competency. Friendly is a degree. What's the temperature ...
