Upping the Standards – and WOWing the Customer.
“Hi my name is Kim Waggy, I’m the concierge at the Broadview Hotel, (in Wichita, KS) you’ll be staying with us on the 15th and 16th of October, and I’m calling to see if you need anything special.” Oh my God. Total shock. Five hundred hotel stays over the last three years and this is a first in service. …