Ben Franklin sought to cultivate his character by a plan of 13 virtues, which he developed at age 20 (in 1726), and continued to practice in some form for the rest of his life. His autobiography lists his 13 virtues as:
Old Way or New Way? Only One Way Works. My Way.
#1153Old Way or New Way? Only One Way Works. My Way. The old way of selling is dead.
Do Your People WANT to Listen to You?
#1119Do Your People WANT to Listen to You? I’m at a corporate conference about to give my 90-minute, customized, personalized talk. I spent hours preparing it — as I do all my talks — and I’ve spent the last 20 years improving my speaking, presentation, and performance skills.
Customer wellness… the best way to prevent ill customers.
Customerwellness the best way to prevent ill customers. Everyone is talkingabout the rising cost of healthcare. Not me. I’m talking about thehealth and well being of your customers.
Look Out for the (Loyalty) Locomotive!
This is an excerpt from my book: Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Customer Satisfaction is Worthless. "Wait just a second there," you say. "Customer satisfaction is important!" I agree. It is important. It's just that on the ladder of customer service importance, the ladder of success, "customer satisfaction" is the lowest rung. Customer Loyalty is the top ...