#1095The Difference Between Presentation and Communication. How do you communicate? How good of a communicator are you?
“Whatchutalkinbout, Raul?” (An Expensive Lesson in Communication)
“Whatchutalkinbout, Raul?” (An Expensive Lesson in Communication)By: Patrick Henry I recently coached a client in presentation skills and as a token of appreciation, he sent me a $150 gift card to Ruth’s Chris Steak House. My wife and I decided to use it to celebrate our eighth wedding anniversary. I have eaten at Ruth’s Chris before, and fully intended on …
Four Words: Winner. Whiner. Smart. Dumb. Pick Two!
#1094 Four Words: Winner. Whiner. Smart. Dumb. Pick Two! QUESTIONS: Who’s going to win the next Super Bowl? Who’s going to win the next World Series? Who’s going to win the next Masters Tournament?
What Are You Ready For? What Are You Waiting For?
#1054What Are You Ready For? What Are You Waiting For? I’m all Apple all the time. Since 1984.
The Secret of Lousy Service and Why it Happens.
#1091The Secret of Lousy Service and Why it Happens. QUESTION: Why does lousy service occur? ANSWER: Lousy service happens because (big) companies don’t understand people OR training.
A New Way to Look at Questions and Engagement: Emotionally.
#1093A New Way to Look at Questions and Engagement: Emotionally. When you’re asking an existing or prospective customer a question, the object is to get them to think and respond emotionally.
Who or What is the Cause of Aggravation? Not You, of Course!
#1050 Who or What is the Cause of Aggravation? Not You, Of Course! It’s Saturday night around 6pm. Early dinner for Jessica, Gabrielle, and me.