#784
If your customers are “satisfied,” why are they leaving?
Customer satisfaction is dead. Oh, there are a bunch of huge companies that haven’t figured it out yet. And there are a bunch of hotels and airlines that haven’t figured it out yet. And some (OK most) will never figure it out.
Converting e-mail mystery to e-mail mastery.
Every day for the past ten years, I have received at least one e-mail about e-mails.
Still trying to think “outside the box”? What are you thinking?
Have you ever heard the expression, “Think outside the box”? Of course you have. It is, by its very nature, old before you start. There’s nothing innovative about outside the box thinking. You need to come up with a new expression if you’re going to start thinking new.
Things go better with Coke. Fly the friendly skies of United. Have it your way. NOT!
Jeffrey Gitomer’s Sales Moves Article #778 #778 Things go better with Coke. Fly the friendly skies of United. Have it your way. NOT! What does “branding” mean to you? Growing up in the ’50s and ’60s, I still have a vision of hot brandingirons in a coal or wood fire, and some rancher roping a steer or ahorse and pushing …