Wanna double your sales? OK, here goes. Holding court at Einstein’s Bagels this morning (as I do about a hundred times a year), a business friend, Gary Nowicki, sat down at my table and started to tell me a story about a big customer he took on a tour of his factory.
The formula for successful customer service has been discovered.
#187 The formula for successful customer service has been discovered. So has the formula for reducing the risk of heart attack. They have the same problem -- Only one in twenty who know the formula will do anything about it. Knowing and doing are two different worlds. Employees dedicated to gaining excellence in the individual elements that make service -- ...
