I seem to have lost a customer around here someplace.
#413I seem to have lost a customer around here someplace. How much is one customer worth?How much does it cost to lose one customer?More than you want to know.More than you can measure in real dollars. Most people only measure the dollar loss of a sale, or how much revenue was lost for the year. Big mistake. For openers, multiply …
Upping the Standards – and WOWing the Customer.
“Hi my name is Kim Waggy, I’m the concierge at the Broadview Hotel, (in Wichita, KS) you’ll be staying with us on the 15th and 16th of October, and I’m calling to see if you need anything special.” Oh my God. Total shock. Five hundred hotel stays over the last three years and this is a first in service. …
