460Expose yourself to no and not now to get to yes.
Where does creativity come from? You, baby!
#446Where does creativity come from? You, baby! “That’s a great idea!”
Walter’s secret of success: Work half a day.
I was flying back from Florida, surveying who were my prospects for conversation (next to me and across the aisle), when I saw a guy behind me who looked like a million. Great suit, great tie, great shoes, and great hair (the only part of him I didn’t like). “What do you sell?” I asked (I didn’t need to know …
The “Get-Real” factor. It builds or destroys.
What is “Get Real”? It’s a way to look at your customer service opportunities in a more realistic and actionable way. We’ve all had good service experiences, and we’ve all had bad service experiences. Get Real takes lessons from both and applies them to your daily thought processes and actions. Get Real is about putting yourself in the customer’s shoes. …
How easy is it to do business with you?
How easy is it to do business with you? How many of you have ever used AOL as your Internet Service Provider? How many of you have fired them as your vendor? I ask this question of every group I'm in front of. On average, half of the people in the audience raise their hands. If the response to my ...