Five answers to help you learn more to earn more.
Converting satisfied to loyal – Spinning straw into gold.
This is an excerpt form my book: Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Your ability to convert your satisfied customers into loyal customers is the fulcrum point of your long-term success both as a company and an employee (person). The company wants loyal customers to ensure a solid customer base and long-term growth. The employee wants them …
Wanna raise your percentage of sales success? Change your prospect.
512Wanna raise your percentage of sales success? Change your prospect.
It’s that time of year: “Call me back after the holidays”
#348 It's that time of year: "Call me back after the holidays." Humbug. Salespeople hate holidays. It's an excuse for decision makers to put buying decisions on hold. But the worst of them are the Christmas to New Year, "Call me back after the holidays," and "Call me after the first of the year." Two of the most hated phrases ...