Trying to Escape Boston with a Smile. No Luck.
I get to the Boston Logan Airport 2 1/2 hours early for my 6:30pm flight. I run to the US Airways skycap and ask if there's an earlier plane to Charlotte. He says, "Yes 4:30, you'll have to check in at the ticket counter let me take your bags for you." Great! I get to the line, tip the skycap, ...
I Found a Sales Answer I’ve Been Looking at for YEARS
“Hi. How are you today?” I hate that line. When salespeople call up and say, How are you today? it’s a warning sign line. They’re saying, “I don’t really care what or how you’re doing today, I need to start my sales pitch. And this is the way I’m going to start it.” I’ve had a revelation that has been …
I Have No Reservations About Friendly Service
I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...