I Have No Reservations About Friendly Service

I was calling to check on reservations for my one night (city un-named) stay. Our office was closed for the holidays, and I couldn't find the information I needed (if you've ever seen my office you'd understand). I knew it was one of two places -- either the Radisson or the Marriott Courtyard. I called directory assistance for the city, ...

 

Decide to Make Every Day the First of Year.

Well it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February, we would be fine. Most people can only keep their resolutions and goals going for about a month. Don’t take my word for it ask any fitness center. Crammed in January, empty in February. Hey, wait a minute. Didn’t someone …

 

The Friendly Factor – How Full of it Are You

How important is friendly? To me, if there are 100 qualities of a successful customer service person or salesperson friendly is in the top three, and may be the top one. Friendly makes sales and friendly generates repeat business. Friendly is a quality, and like all qualities, there are varying levels of competency. Friendly is a degree. What's the temperature ...

 

Good, better, best. Which one are you?

Personal achievement. Success. Fulfillment. Big words that every entrepreneur or salesperson seeks. “Get there by setting goals,” they say. “Wrong,” I say. Now, I’m not saying don’t set goals. I am saying don’t set big goals and think that they’re the direct path to personal achievement, fulfillment, or success. They’re not. In my experience, I have found most people set …