Well it’s a new year again. More resolutions, more goals, more plans. If the new year only ran until February, we would be fine. Most people can only keep their resolutions and goals going for about a month. Don’t take my word for it ask any fitness center. Crammed in January, empty in February. Hey, wait a minute. Didn’t someone …
When something goes wrong, what do you say?
How do you apologize to a customer? When your company makes an error, or a customer is in some way offended, and an apology is in order, all kinds of options are available. Most of which only make a bad situation worse. How do you respond when something goes wrong? How does your customer service department respond when something goes ...
The “Three You’re Crazy” Rule. Who Does it Apply to?
You get a new job, start a new venture, or get involved with network marketing. Someone says, “You’re crazy;” then, someone else says, “You’re crazy;” then someone else says, “You’re crazy,” and then you quit. That’s the “Three you’re crazy” rule and most people can’t get past it. Can you? You took the new position, or went out on your …
Born or Made? How to Train a Great Salesperson.
You can't teach an old dog new tricks. OK, so don't train old dogs. Same with salespeople. The one's who already know it all need to be left alone to wither and die in a sea of mediocrity - blaming everyone else in the world on the way down. Now for the rest of us. Training is the lifeblood for ...
Are things getting (slightly) better?
*Editor’s note: This article was written around 2009 but the list of 10.5 things you need to do as the economy begins to rebound is still pertinent today. Are things getting (slightly) better? Are your sales (finally) on the increase? It seems as though there’s a slight sales surge going on, but no one’s talking about it much — probably …
Sales success with cookies – how sweet it is
All her life Debbie Fields wanted to be in the cookie business. She loved to bake ’em, and everyone who tasted one said it was the best they’d ever eaten. But as any entrepreneur knows, wanting to go into business, and going into business, are two different things. Debbie lacked the one ingredient to open her cookie shop: money. She …