Top 3 sales-networking things to do:
1. Meet people in a non-business environment (get to know them)
2. Put your rear end in front of them.
3. Engage them so they “think about it” instead of puking on them about your product or service.
Smart Questions:
1. Why did your last five employees leave you?
2. Why did your last five customers leave you?
3. What is your plan to make sure your next five employees don’t leave you?
4. What is your plan to make sure your next five customers don’t leave you?
5. How is health insurance related to employee morale? (If one person doesn’t get a claim paid, the whole office is pissed off by 9:10am.)
The Customer Service Checklist – List the 10 things that can possibly go wrong with your customer. Number and put checkboxes for each problem. Tell the customer to call you up and tell you what’s wrong by screaming a number. You wince and say “Seven, I hate seven!” Tell the customer if they get all ten boxes checked, you throw them a party. Fun. Honesty. There’s not enough of either in business.
Be upfront and honest with each person or you will lose them.
Jeffrey Gitomer, author of The Sales Bible, and Customer Satisfaction is Worthless, Customer Loyalty is Priceless. President of Charlotte-based Buy Gitomer, he gives seminars, runs annual sales meetings, and conducts internet training programs on selling and customer service at www.trainone.com. He can be reached at 704/333-1112 or e-mail to salesman@gitomer.com
2002 All Rights Reserved – Don’t even think about reproducing this document without written permission from Jeffrey H. Gitomer and Buy Gitomer o 704/333-1112
