How much is one customer worth? How much does it cost to lose one customer? More than you want to know. More than you can measure in real dollars. Most people only measure the dollar loss of a sale, or how much revenue was lost for the year. Big mistake. For openers, multiply that times 20 years. React, Respond, Recover +1: Jeffrey Gitomer’s Little E-Book of How to Win Back Lost Customers is a companion to Customer Loyalty Concepts.

In this 50-page e-book, Jeffrey shares some of the intimate personal information that has been passed down to him or that he has experienced — the most significant people that had the greatest impact on his attitude and, as a result, his success. People of Attitude and Influence was first released as a companion to the New York Times best seller, Jeffrey Gitomer’s Little Gold Book of YES! Attitude.

Running a road race is not just about winning. It’s about competing. It’s about being and doing your best. It’s about personal best – not world best. Ask any runner. It’s about personal victory and personal pride. Same in sales. Jeffrey Gitomer’s Little E-Book of Winners and Whiners: How to Stop the 29.5 Most Common Sales Whines and Prepare to Win is a companion to the Little Platinum Book of Cha-Ching.

People send Jeffrey questions every day. The reason is simple: salespeople are looking for answers. Out of the thousands of questions that he’s received and answered, the selections in this information-packed 40-page e-book are the ones that Jeffrey perceives to be the most generally applicable to all salespeople, regardless of their company or situation.

Sales Success-in-a-Box delivers powerful training to you and your sales team via DVD. Following the proven sales techniques in his best-selling book Jeffrey Gitomer’s Sales Bible, your sales team can now watch, listen, laugh and learn. This easy to use product allows you to guide your sales team as they test their knowledge, learn from Jeffrey as he delivers his content on video, engage in productive and exciting team discussions and leave ready to take action!

Learn how to convert selling skills to buying motives. More than 500,000 people have bought this book.

There are universal laws of selling that determine whether you succeed, or don’t succeed — whether you earn enough to enjoy the lifestyle you want or struggle to make ends meet.

Hiring the right people, creating the best principles, teaching and training, encouragement, making a deal, the courage to grow, and every other aspect of business as relates to success and money.

A timeless classic about the value of a loyal customer. Why measure satisfaction when all that counts is loyalty?

A truly unique, 64-page, easel-backed, desktop flip-book, readable from both sides at once, and containing the best of Jeffrey’s Customer Loyalty Principles. A fully-illustrated, easy to read reminder to always give the best service you have ever received.