How much is one customer worth? How much does it cost to lose one customer? More than you want to know. More than you can measure in real dollars. Most people only measure the dollar loss of a sale, or how much revenue was lost for the year. Big mistake. For openers, multiply that times 20 years. React, Respond, Recover +1: Jeffrey Gitomer’s Little E-Book of How to Win Back Lost Customers is a companion to Customer Loyalty Concepts.

E-mail e-licits e-motion from all concerned. Your job is to e-volve your e-mail knowledge and continue e-learning until you can convert it to e-earning. Jeffrey Gitomer’s Little e-Book of e-mail was originally written as a companion to Jeffrey Gitomer’s Little Green Book of Getting Your Way but now stands alone as as essential guide to trials and triumphs, the pinnacles and pitfalls of email.

People send Jeffrey questions every day. The reason is simple: salespeople are looking for answers. Out of the thousands of questions that he’s received and answered, the selections in this information-packed 40-page e-book are the ones that Jeffrey perceives to be the most generally applicable to all salespeople, regardless of their company or situation.

From his unique perspective, wrestling champion Nikita Koloff shows readers how to prepare themselves for any challenge in sports, in business, or in their personal lives and succeed spectacularly.

Salespeople are looking for answers. They want them now, they want them fast, they want them free. Buy this book, you’ll get two out of three.

Learn how to convert selling skills to buying motives. More than 500,000 people have bought this book.

There are universal laws of selling that determine whether you succeed, or don’t succeed — whether you earn enough to enjoy the lifestyle you want or struggle to make ends meet.

Hiring the right people, creating the best principles, teaching and training, encouragement, making a deal, the courage to grow, and every other aspect of business as relates to success and money.

The first new book on attitude in 100 years that clearly defines it and gives the reader an easy-to-follow game plan to achieve and maintain a YES! Attitude.

Global sales authority Jeffrey Gitomer’s bestselling classic, The Sales Bible, has been updated and appended in this new edition, offering you the ultimate sales methods and strategies that really work — every day, in real-world selling situations.