How much is one customer worth? How much does it cost to lose one customer? More than you want to know. More than you can measure in real dollars. Most people only measure the dollar loss of a sale, or how much revenue was lost for the year. Big mistake. For openers, multiply that times 20 years. React, Respond, Recover +1: Jeffrey Gitomer’s Little E-Book of How to Win Back Lost Customers is a companion to Customer Loyalty Concepts.

People love to buy! Your job is to discover why. Originally written as a companion to the Business Week and USA Today best-selling Little Red Book of Sales Answers, Buying Motives: Jeffrey Gitomer’s Little e-Book of Why People Buy will help you identify and uncover the real reasons why people buy, and in doing so generate a lifetime of sales success.

E-mail e-licits e-motion from all concerned. Your job is to e-volve your e-mail knowledge and continue e-learning until you can convert it to e-earning. Jeffrey Gitomer’s Little e-Book of e-mail was originally written as a companion to Jeffrey Gitomer’s Little Green Book of Getting Your Way but now stands alone as as essential guide to trials and triumphs, the pinnacles and pitfalls of email.

Running a road race is not just about winning. It’s about competing. It’s about being and doing your best. It’s about personal best – not world best. Ask any runner. It’s about personal victory and personal pride. Same in sales. Jeffrey Gitomer’s Little E-Book of Winners and Whiners: How to Stop the 29.5 Most Common Sales Whines and Prepare to Win is a companion to the Little Platinum Book of Cha-Ching.

People send Jeffrey questions every day. The reason is simple: salespeople are looking for answers. Out of the thousands of questions that he’s received and answered, the selections in this information-packed 40-page e-book are the ones that Jeffrey perceives to be the most generally applicable to all salespeople, regardless of their company or situation.

Sales Success-in-a-Box delivers powerful training to you and your sales team via DVD. Following the proven sales techniques in his best-selling book Jeffrey Gitomer’s Sales Bible, your sales team can now watch, listen, laugh and learn. This easy to use product allows you to guide your sales team as they test their knowledge, learn from Jeffrey as he delivers his content on video, engage in productive and exciting team discussions and leave ready to take action!

Learn how to convert selling skills to buying motives. More than 500,000 people have bought this book.

There are universal laws of selling that determine whether you succeed, or don’t succeed — whether you earn enough to enjoy the lifestyle you want or struggle to make ends meet.

The first new book on attitude in 100 years that clearly defines it and gives the reader an easy-to-follow game plan to achieve and maintain a YES! Attitude.

Global sales authority Jeffrey Gitomer’s bestselling classic, The Sales Bible, has been updated and appended in this new edition, offering you the ultimate sales methods and strategies that really work — every day, in real-world selling situations.